We are currently recruiting for a Contract Support Administrator to join the team in our Deeside Depot. The purpose of the role is to provide information, support and resolve any emerging problems that our customers may face.

A Contract support Administrator should understand the value of good communication skills, they should be able to put themselves in their customers shoes and advocate for them when necessary.

Customer feedback is extremely important to OCU Group, and we pride ourselves on delivery the best service to our customers.

Duties and Responsibilities:

• Manage incoming phone calls.
• Carry out safe digs for planned/faults.
• Assist with Customer Complaints via phone & email.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers throughout their job.
• Provide accurate, valid, and complete information.
• Meet personal and customer service team targets.
• Work on our internal Planning Systems.
• Carry out any other duties appropriate for the role.

A Contract support administrators main target is to ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction.

Skills and Experience:

• Customer Service experience required.
• A good standard of IT skills, including Microsoft Office.
• Able to work as part of a team.
• Strong time management and organisational skills.
• High level of Administration skills.

Company Information:

Established in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.

Working directly with many of the country’s leading blue-chip power, water, telecoms, and rail clients, we are looking for the very best talent to join our growing team.

We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.

We believe that being successful is a choice.

We choose to be successful.

We are OCU, ‘One Company United’.

We celebrate difference and appreciate diverse backgrounds. We encourage everyone who join us to be themselves at work and create inclusive teams in our workplace.